The e-course teaches the skills needed for the personal and professional development in the area of customer service and is recommended for everyone that works with customers. It is designed for three main types of businesses: Banks, Insurance companies and telecoms.

To complete the e-course a learner will need around 10 hours in total. The user can stop and continue the training as he wishes. The recommended learning schedule is 1-2 hours per day. It is important for the task and the exercises to be strictly and responsibly completed.

Date: October 27, 2017